Summary Statement:

Responsible for reviewing the accuracy and resolving errors for electric, natural gas, water/sewer bills, etc. for multiple site customers. Must have a thorough understanding of electric, natural gas, and water/sewer utility billing including common errors and how they occur. Requires the ability to interpret rate tariffs from various utilities. Must be able to use exception reports to quickly identify errors. Aggressively resolve billing errors on the customer’s behalf. Assist with new customer set-up by verifying facility and account information, current rates, and resolving any discrepancies with customer. Provide general support to other Cadence Sales, Marketing and Operations staff.

Job Qualifications:

• BS/BA degree in Business, Accounting, Finance or the equivalent.
• Previous expertise is required.
• Ability to set goals; independently and proactively satisfy customers’ needs.
• Ability to plan for and manage multiple tasks to meet project deadlines.
• Experience in securing relevant information and identifying key issues and relationships from a base of information relating and comparing data from different sources.
• Excellent written presentation and verbal communication skills.
• Excellent organizational, administrative, and interpersonal skills.
• Excellent analytical reasoning and problem-solving skills.
• Demonstrated Customer Service skills.
• Strong team player and ability to work under self-initiative.
• Must possess general computer competence and be able to quickly learn to use new software.
• Must be able to use Microsoft Office products including Excel, Word, and PowerPoint.

Duties and Responsibilities:

• Independently and proactively satisfy customer needs in a constantly changing environment.
• Create new opportunities for customers to save money. Constantly work toward the goal of maximizing the bill audit savings for customers.
• Perform any tasks necessary for the team to succeed; share knowledge and experience freely; interact with Cadence sales personnel, customers, rival utilities, and consultants.
• Solve customer problems; listen to and understand customer wants and needs. Meet all commitments to customers and their local utility suppliers.
• Secure relevant information from multiple sources and identify key issues and cause-effect relationships as it relates to utility billing.
• Utilize bill audit exceptions and reports to quickly distinguish billing errors from normal variations in usage and cost. Thoroughly work bill exception in a timely manner.
• Recognize symptoms that indicate significant problems. Gather information from several sources to understand problems, trends or opportunities. Take necessary steps to solve problems and to prevent their recurrence.
• Present compelling case for utility suppliers to provide necessary information and to correct billing errors.
• Concisely describe billing problems so that utility suppliers can understand and take responsibility for resolving. Describe how particular billing errors occurred and the steps that were required to resolve.
• Handle multiple tasks, assignments, and projects while maintaining priorities; make only those commitments which can be met; meet all commitments made.
• Effectively communicate ideas in written form for a wide range of audiences; prepare memos, letters and presentations.